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Your Rights and Our Legal Commitments

This page sets out the legal basis on which pkwg5d operates and what it means for your account. Access to the platform depends on local law and is available only where permitted in your region.

Account TermsPakistan EligibilityData HandlingWallet PolicyDispute Process
pkwg5d Your Rights and Our Legal Commitments
ACCOUNT SECURITY POLICY

How We Handle Your Data and Account Access

We collect only what we need to verify your identity, process your wallet transactions and maintain account security. Your JazzCash, Easypaisa or Raast number is stored against your account in encrypted form and is never shared with third parties outside our payment processors. Account login uses OTP verification to confirm it is you each time access is requested from an unrecognised device. If you want to know what we hold, you can request a data summary at any time through the privacy section of your account settings.

Encrypted Wallet Storage

Your JazzCash, Easypaisa and Raast details are encrypted at rest. We use them only for payment processing and identity matching — never for marketing outreach.

OTP Login Verification

Every login from an unrecognised device triggers an OTP check to your registered mobile number. This step cannot be bypassed, keeping your account access controlled by you.

Data Retention Rules

We retain your account data for as long as legally required. Once that period ends and your account is closed, personal data is purged from our active systems on a rolling schedule.

Right to Request Changes

You can request corrections to your account data, ask what we hold, or request deletion through the account settings panel. We respond to data requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a flagged wallet transaction or a data request, our support team handles these directly. Use the contact path that fits your query — account issues, payment disputes and data access requests each go to a different queue so your case reaches the right person without delay.

Account and Terms Queries For questions about your account agreement, eligibility conditions or anything in our legal terms, send a message through the in-app support chat and reference your account ID.
Payment Dispute Channel If a JazzCash, Easypaisa or Raast transaction is flagged or held, email our disputes team with your transaction reference and the wallet number used.
Data and Privacy Requests To request a copy of your data or ask for account deletion, contact us in writing through the account settings panel under Privacy and Data.

Common Questions About Our Legal Terms

Below are the questions we receive most often about account policy, data handling and legal eligibility. Each answer reflects how our terms actually work — if your question is not covered here, our support team can help directly.

Access to our platform depends on local law and is available only where permitted in your region. We do not extend service to regions where online gaming is prohibited under applicable legislation.

We collect your name, mobile number, registered wallet details such as JazzCash or Easypaisa, and identity verification documents. This information is used only for account management and payment processing.

Yes. Go to the Privacy and Data section inside your account settings and submit a data access request. We will respond within the timeframe required under applicable law.

Transactions are reviewed when the wallet number does not match your registered identity or when unusual activity is detected. Our team will contact you to request verification before funds are released.

We retain data for the legally required period after account closure. Once that period ends, personal data is removed from our active systems. You can request confirmation of deletion through account settings.

Contact our disputes team by email, including your account ID and a clear description of the issue. Payment disputes should also include your JazzCash, Easypaisa or Raast transaction reference for faster resolution.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.